Shipping policy

We ship from our certified organic and certified gluten-free bakery in Northern California.
We primarily use UPS. For Hawaii, Alaska, and Puerto Rico, we use USPS Priority Mail.
Our bread ships fresh frozen to preserve quality. Upon receipt, please refrigerate or re-freeze.
Please allow 1–2 business days (excluding weekends and holidays) for order processing. We ship Monday through Wednesday to prevent weekend carrier delays and ensure product freshness.
You will receive an order confirmation email immediately after placing your order. If you don’t see it, please check your spam folder or contact us at support@grindstonebakery.com.
When your order ships, you’ll receive a shipping confirmation email with a tracking number to follow your package.
If you haven’t received a shipping confirmation within 3 business days of your order, please contact us at support@grindstonebakery.com with your name and order number.
Once a tracking number has been issued, we are unable to make changes or cancel the order.
Please ensure your shipping address is accurate before placing your order. Grindstone Bakery is not responsible for delays, misdeliveries, or additional shipping costs resulting from incorrect or incomplete addresses.
Grindstone Bakery is not responsible for packages that are lost, stolen, or misdelivered after carrier confirmation of delivery. If this occurs, please contact the carrier directly to initiate a trace or file a claim.

We offer orders of 1, 2, 4, 8, or 12 loaves.
1- and 2-loaf orders allow new customers to try our products or accommodate customers with limited freezer space; these orders include a shipping charge at our actual cost.
Orders of 4 loaves or more qualify for free standard shipping (UPS Ground within the contiguous U.S.).
Grouping larger orders in multiples of 4 creates efficiencies that allow us to offer this free shipping benefit.
Orders shipping to Alaska, Hawaii, or Puerto Rico do not qualify for free standard shipping; however, a shipping offset credit is applied — see below.

Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming

We use UPS Ground for best overall value; typical transit time is 4–5 business days.
UPS 3 Day Select is also available at checkout.
- If your order qualifies for free standard shipping, a credit equal to that value is automatically applied toward the cost of expedited service.
Tracking service is included.
For additional requests, contact support@grindstonebakery.com.

We ship via USPS Priority Mail Flat Rate, typically 3–5 business days.
Each Medium Flat Rate Box can hold up to 4 loaves.
- The cost to ship 1 or 2 loaves is the same as shipping 4, so ordering 4 loaves offers the best value.
For 4-loaf orders and larger, we apply a credit equal to the standard shipping value in the contiguous U.S.
Orders for 8 or 12 loaves will arrive in multiple boxes (split shipments).
Tracking service is included.

Orders may be modified or canceled until a shipping label has been created by emailing support@grindstonebakery.com.
Once a tracking number is issued, orders are no longer eligible for cancellation or changes.

Because our products are perishable, we are unable to accept returns once an order has shipped.
For information about refunds or replacements, please see our Returns Policy.
Your satisfaction is important to us — if there’s an issue with your order, please reach out so we can help.

Around major holidays, we may briefly hold shipments to avoid carrier slowdowns and make sure your bread arrives fresh — not sitting in a warehouse over a long weekend.
We’re always happy to help — if you have questions about shipping, storage, or your order, please reach out anytime at support@grindstonebakery.com.